Table of Contents
1. Introduction & Agreement
1.1 These Terms and Conditions ("Terms") govern the access to and use of the website [www.clickandkeys.co.uk] ("Website") and the services provided through it (together, the "Platform").
1.2 The Platform is operated by Click and Keys Limited, a company registered in England and Wales under company number 16451752, with its registered office at Malvern House, New Road, Solihull, England, B91 3DL ("Click and Keys", "we", "us", or "our").
1.3 By accessing, browsing, or using the Platform, all users including landlords, tenants, guarantors, or any other parties ("Users", "you", or "your") confirm that they have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other documents expressly referred to within them.
1.4 If you do not agree with these Terms, you must immediately stop using the Platform.
1.5 These Terms form a legally binding agreement between Click and Keys and each User. They apply regardless of whether you create an account with us, list a property, enter into a tenancy, or simply browse the Website.
1.6 We may update or amend these Terms from time to time. Any changes will be posted on the Website, and where appropriate, we may notify you by email or through your account dashboard. Your continued use of the Platform after such changes shall be deemed to constitute acceptance of the updated Terms.
2. Definitions
In these Terms, unless the context otherwise requires, the following words and expressions shall have the following meanings:
3. Scope of Services
3.1 Click and Keys provides an online-only estate and lettings platform that enables Users to:
- Advertise residential properties for sale or rent;
- Connect Landlords with prospective Tenants;
- Access tenancy-related services such as referencing, tenancy agreement preparation, and digital signing;
- Utilise optional services including, but not limited to, rent collection, inventories, and compliance-related services (where offered).
3.2 Click and Keys operates as an intermediary platform only. We are not a party to any Tenancy Agreement or contract for sale or rent entered into between Landlords and Tenants. Any such agreements are strictly between the Landlord and Tenant (and any Guarantor where applicable).
3.3 Unless expressly agreed in writing, Click and Keys does not:
- Provide legal, financial, or tax advice;
- Guarantee the suitability, reliability, or conduct of any Tenant, Landlord, or Guarantor;
- Physically manage or inspect properties;
- Accept responsibility for the enforcement of tenancy obligations.
3.4 Users acknowledge that the Platform is intended for use as a self-service tool to facilitate property advertising, tenant introductions, and related lettings services. Landlords remain fully responsible for ensuring their compliance with all applicable legal and regulatory obligations, including (but not limited to) landlord licensing, safety certifications, tenancy deposit protection, and compliance with the Tenant Fees Act 2019.
3.5 Click and Keys may from time to time introduce additional services or amend the scope of existing services. Details of such changes will be published on the Website, and where necessary, communicated directly to Users.
4. User Accounts & Eligibility
4.1 In order to access certain features of the Platform, Users may be required to create an account ("Account").
4.2 By creating an Account, you represent and warrant that:
- You are at least 18 years of age;
- You have the legal capacity to enter into binding contracts;
- If you are a Landlord, you are the legal owner of the Property or are duly authorised by the legal owner to let the Property; and
- All information provided during registration and thereafter is true, accurate, complete, and up to date.
4.3 You are solely responsible for maintaining the confidentiality of your login details and any activities that occur under your Account. You must notify us immediately if you suspect unauthorised use of your Account.
4.4 We reserve the right to suspend or terminate your Account at any time if we reasonably believe that:
- You have breached these Terms;
- You have provided false or misleading information;
- Your continued use of the Platform would expose Click and Keys or other Users to legal, regulatory, or reputational risk.
4.5 You must not create multiple Accounts for the same individual or entity without our prior written consent.
16. Liability & Disclaimers
Important: This section limits our liability. Please read carefully.
16.1 Intermediary Role
Click and Keys acts solely as an intermediary platform to connect Landlords, Tenants, Buyers, Sellers, and Guarantors. We are not a party to any tenancy agreement, sale contract, or guarantee arrangement entered into between Users.
16.2 No Warranties
- We do not warrant that the Platform or Services will be uninterrupted, error-free, secure, or free from viruses or other harmful code.
- We make no representations or warranties as to the accuracy, completeness, or reliability of any Content provided by Users.
- We do not guarantee that Tenants will pay rent, that Buyers will complete purchases, or that Landlords/Sellers will meet their obligations.
16.3 Limitation of Liability
To the fullest extent permitted by law:
- We exclude all implied warranties, conditions, or representations.
- We shall not be liable for any loss of profit, revenue, contracts, goodwill, data, or for any indirect or consequential losses arising out of or in connection with the use of the Platform or Services.
- Our total liability to any User in respect of any claim arising under or in connection with these Terms shall not exceed the total fees paid by that User to Click and Keys in the 12 months preceding the event giving rise to the claim.
16.4 Non-Excludable Liability
Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability which cannot be excluded or limited under applicable law.
Contact Information
Click and Keys Limited
Company Number: 16451752
Registered Office: Malvern House, New Road, Solihull, England, B91 3DL
Website: www.clickandkeys.co.uk
Note: This page contains excerpts of our key terms. The complete Terms & Conditions document contains all 22 sections with detailed provisions covering all aspects of our service. For legal purposes, please refer to the complete document available on our website.
