2.1 Information You Provide Directly

• a) When creating an Account: name, email address, phone number, postal address, login credentials.
• b) When listing a Property: property details, photographs, descriptions, and related documents.
• c) When applying to rent or buy a Property: employment details, financial information (such as income, bank details for payments), identification documents, references, and guarantor details.
• d) When communicating with us: records of your correspondence, queries, feedback, or complaints.

2.2 Information We Collect Automatically

• a) Technical information: IP address, browser type, operating system, device identifiers.
• b) Usage data: pages visited, time spent on the Website, features used, and interaction with our emails.
• c) Cookies and similar technologies: please see our Cookies Policy for more detail.

2.3 Information From Third Parties

• a) Referencing agencies (credit, employment, landlord references).
• b) Payment processors (confirmation of successful or failed transactions).
• c) Compliance providers (AML and identity verification checks).
• d) Public sources (e.g. Land Registry, electoral roll, Companies House).

2.4 Special Category Data

In limited cases, we may process special category data (such as data relating to immigration status for right-to-rent checks). We will only process such data where necessary, lawful, and with appropriate safeguards.

3.1 To Provide Our Services

• a) Creating and managing your Account.
• b) Advertising properties for sale or rent.
• c) Facilitating communication between landlords, tenants, buyers, sellers, and guarantors.
• d) Processing applications, tenancy agreements, and sale agreements.
• e) Carrying out referencing, right-to-rent, and anti-money laundering (AML) checks.
• f) Collecting and transferring rent or holding deposits where applicable.

3.2 To Manage Our Relationship With You

• a) Responding to enquiries, requests, or complaints.
• b) Sending service updates, notices, or information relating to your Account or transactions.
• c) Providing customer support.

3.3 For Legal and Compliance Purposes

• a) Complying with our legal and regulatory obligations (e.g., AML, tenancy deposit rules, consumer protection laws).
• b) Assisting law enforcement or regulatory authorities when required by law.
• c) Enforcing our Terms & Conditions.

3.4 For Marketing Purposes

• a) Sending you information about our services, promotions, or updates where you have consented or where we are otherwise permitted by law.
• b) You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

3.5 For Business Operations

• a) Monitoring Website usage to improve functionality and user experience.
• b) Analysing data to understand trends and service performance.
• c) Protecting the security and integrity of our systems.

4.1 Performance of a Contract

Where processing is necessary to perform the contract we have with you, or to take steps at your request before entering into such a contract.

Example: processing tenant applications, facilitating a property sale, or collecting rent.

4.2 Legal Obligation

Where processing is required for us to comply with our legal obligations.

Example: conducting anti-money laundering (AML) checks, complying with tenancy deposit rules, or responding to lawful requests from authorities.

4.3 Legitimate Interests

Where processing is necessary for our legitimate interests (or those of a third party), provided your rights and freedoms do not override those interests.

Example: improving our services, preventing fraud, or ensuring platform security.

4.4 Consent

Where you have given us clear and explicit consent.

Example: sending you marketing communications or processing special category data where required.

4.5 Vital Interests

In rare cases, we may process your data to protect someone's life.

Example: sharing information in an emergency involving serious safety risks.

5.1 Between Users

• a) Landlord details may be shared with prospective Tenants and vice versa.
• b) Seller details may be shared with prospective Buyers and vice versa.
• c) Guarantor details may be shared with the relevant Landlord or Letting Agent.

5.2 Service Providers

• a) Referencing and credit agencies to carry out background checks.
• b) Payment processors to handle rent, holding deposits, or service fees.
• c) IT and hosting providers who support the Platform.
• d) Contractors providing optional services such as inventories, photography, or compliance checks.

5.3 Regulators and Authorities

• a) Government-authorised tenancy deposit schemes.
• b) Law enforcement or regulatory bodies where disclosure is required by law.
• c) HMRC or other tax authorities where legally required.

5.4 Professional Advisors

Our accountants, auditors, legal advisors, or insurers where necessary for business management and compliance.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the new owner, subject to safeguards.

8.1 Right of Access

You have the right to request a copy of the personal data we hold about you, together with information on how we process it.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

8.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data where:

• a) it is no longer necessary for the purposes for which it was collected;
• b) you withdraw consent (where consent is the basis of processing);
• c) you object to processing and there are no overriding legitimate grounds;
• d) the data has been unlawfully processed; or
• e) erasure is required to comply with a legal obligation.

8.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances (e.g., while verifying accuracy or resolving a legal claim).

8.5 Right to Data Portability

You have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.

8.6 Right to Object

You may object at any time to the processing of your personal data where processing is based on legitimate interests or direct marketing.

8.7 Rights Relating to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing (including profiling) which produces legal or similarly significant effects, unless necessary for a contract, authorised by law, or based on your explicit consent.

8.8 Right to Withdraw Consent

Where we rely on your consent to process your data, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.